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Determination of Hospitalized Patients’ Satisfaction Level with Nursing Services in Surgical Units
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Research Article
VOLUME: 2 ISSUE: 3
P: 123-130
December 2014

Determination of Hospitalized Patients’ Satisfaction Level with Nursing Services in Surgical Units

Namik Kemal Med J 2014;2(3):123-130
Tülin Yıldız 1
Ebru Önler 1
Bihter Başkan 2
Barış Koluaçık 2
Arzu Malak 1
Ayşegül Özdemir 1
Hamide Aydınyılmaz 1
1. Namık Kemal Üniversitesi Sağlık Yüksekokulu, Tekirdağ
2. Namık Kemal Üniversitesi Sağlık Uygulama ve Araştırma Merkezi, Tekirdağ
No information available.
No information available
Received Date: 23.10.2014
Accepted Date: 27.10.2014
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ABSTRACT

Aim

This study was planned to determine the factors related with level of satisfaction of the hospitalized patients about nursing care.

Material and Methods

184 patients from the surgical departments were included as the sample group of this descriptive research. Data were collected with an inquiry form containing the descriptive properties and ‘’Scale of the Patients’ Satisfaction with Nursing Services’’.

Results

The mean satisfaction scores of the patients taken in the study were high (146.1±18.5) about the nursing services. Comparing the mean scores of (HHMO) and the descriptive characteristics with the previous hospitalization experience, the difference between the satisfied 146.36 (%94.6) and unsatisfied 124.88 (%5.4) patients was significant. (p=0.045).

Conclusion

Similar studies should be planned in larger groups with determined intervals and satisfaction evaluated with clinically specific valid measuring means.